I’m happy to announce the newest service available to help our Gold and Platinum members deal with MS Outlook problems when they arise: Remote Assistance.

Our email servers are extremely stable and completely redundant. Email problems, if they occur, almost always have to do with a configuration error in the Outlook application.

Outlook can often be a tricky to set up correctly and seemingly unrelated changes made to your computer can have an effect on Outlook, leaving you without email.

We know how important email is to your business, that’s why we offer remote assistance to help you quickly get Outlook working. After all, you’re an accountant, not a computer technician. With remote assistance, you can leave the Outlook configuration to us.

Here’s how it works: while you’re on the phone, one of our technicians will pass you a website URL. By visiting that address, you’ll be prompted to enable screen sharing. Just click yes, and we’ll be able to view your screen and remotely borrow control of your keyboard and mouse.

You’re in complete control of the connection between the two computers, so you can temporarily suspend or quickly terminate the session at any time. You can easily watch and monitor every step of the repair as it progresses, just as if our technician was sitting there next to you.

We can even walk you through repairs or instruction involving other aspects of your CPASiteSolutions website. Is something going wrong with the automated backup? We’ll connect to your computer and walk you through it step by step.

Remote assistance couldn’t be easier. You don’t have to leave the office or wait for an IT person to arrive, and there’s nothing to install or learn how to use. With just a couple clicks, our technicians will be virtually standing over your shoulder, helping you through the repair process. For more information, visit our Remote Assistance page, or just give us a call.